Privacy Policy

This Privacy Policy explains how EMAX Homes Ltd. (“EMAX Homes”, “we”, “us”, “our”) collects and uses personal information when you visit our website or contact us about rental properties.

This policy applies to visitors and enquirers in the United Kingdom. It should be read together with our Terms and Conditions.

Please note: This is a general privacy policy for our website. It does not replace any tenancy agreement, privacy notice, or data protection information we may provide separately when you rent a property from us.

Who we are

Data controller: EMAX Homes Ltd.
Location: Plymouth, United Kingdom
Email: enquiries@emaxhomes.co.uk
Telephone: +44 20 7946 0821

If you have questions about this policy or how we handle your data, contact us using the details above.

Information we may collect

We may collect and process the following information:

• Contact details you provide when enquiring about a rental property, such as your name, email address, telephone number, and the content of your message.
• Property and tenancy-related information you choose to share with us (for example, preferred move-in dates, household size, or requirements).
• Technical data when you use our website, such as IP address, browser type, device information, and pages visited.
• Cookie data as described in the Cookies section below.

We do not intentionally collect special category data (such as health information) through this website unless you choose to include it in a message to us. Please avoid sending sensitive personal information unless we have asked you to do so.

How we use your information

We use personal information to:

• Respond to enquiries about our rental properties and availability
• Arrange viewings and communicate with prospective tenants
• Assess and progress rental applications where applicable
• Improve our website and understand how visitors use it
• Comply with legal and regulatory obligations
• Protect our business, tenants, and website from fraud or misuse

Lawful bases for processing (UK GDPR)

Where UK data protection law applies, we rely on one or more of the following lawful bases:

• Consent – where you have given clear consent (for example, for non-essential cookies where required).
• Contract – where processing is necessary to take steps at your request before entering into a tenancy or related agreement.
• Legitimate interests – where we have a legitimate business interest that is not overridden by your rights (for example, responding to enquiries and operating our website securely).
• Legal obligation – where we must process data to comply with the law.

How long we keep information

We keep personal information only for as long as necessary for the purposes described in this policy, including:

• Enquiry records – typically for up to 24 months after our last contact with you, unless a longer period is needed for legal or tenancy-related reasons
• Tenancy-related records – in line with legal, accounting, and regulatory requirements if you become a tenant
• Website and technical logs – for a shorter period as needed for security and analytics

When information is no longer required, we will delete or anonymise it where reasonably possible.

Sharing your information

We do not sell your personal information.

We may share information with:

• Service providers who help us operate our business or website (for example, hosting, email, or IT support), under appropriate confidentiality and data protection terms
• Professional advisers such as solicitors, accountants, or insurers where necessary
• Regulators or authorities when required by law or to protect legal rights

If we use providers outside the UK, we will ensure appropriate safeguards are in place where required by law.

Your rights

Under UK data protection law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request erasure in certain circumstances
• Object to or restrict certain processing
• Request data portability where applicable
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at enquiries@emaxhomes.co.uk. We may need to verify your identity before responding.

ICO website: ico.org.uk

Security

We take reasonable technical and organisational measures to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing personal information.

Cookies

Our website may use cookies and similar technologies to:

• Enable core website functionality
• Remember preferences where applicable
• Understand how visitors use the site

You can control cookies through your browser settings. Blocking some cookies may affect how the website works.

Where non-essential cookies are used, we will seek your consent where required by UK law.

Children

Our website and rental services are not directed at children under 18. We do not knowingly collect personal information from children through this website.

Changes to this policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top of this page shows when it was last revised. Continued use of the website after changes are posted constitutes acceptance of the updated policy, where permitted by law.

Contact us

If you have any questions about this Privacy Policy or our use of your personal information, please contact:

EMAX Homes Ltd.
Email: enquiries@emaxhomes.co.uk
Telephone: +44 20 7946 0821